Legal
Refund Policy
Plain-language policies for how Aimly — Finder, Email, and Audit together — handles accounts, outreach, audits, and billing.
1. Trials
Where a Aimly product offers a free trial, you have full access to that product's features during the trial and are not charged until it ends.
To avoid being charged, cancel before the trial period expires, from that product's own billing settings.
2. Cancellation Policy
You may cancel a paid Aimly subscription at any time. Cancellations take effect at the end of your current billing period, and you retain access to that product until then.
- Cancellations must be made before the next billing date to avoid being charged
- Access continues until the end of the current billing period
- No partial refunds are issued for unused days within a billing period
- Canceling one product's subscription does not affect your access to other Aimly products or delete your account
3. Refund Eligibility
As a general policy, we do not offer refunds for subscription payments once a billing period has started. However, we review refund requests on a case-by-case basis.
Refunds may be considered for technical billing errors, charges after cancellation, duplicate charges, or extended service unavailability due to our error. Refund requests must be submitted within 7 days of the charge in question.
4. Non-Refundable Situations
The following are not eligible for refunds:
- Forgetting to cancel before a trial period ends
- Not using a product during a paid billing period
- Dissatisfaction with results produced by the product
- Account termination due to violation of our Terms of Service
- Requests submitted more than 7 days after the charge date
5. How to Request a Refund
To request a refund, contact us at the email below with your registered email address, which Aimly product the charge relates to, the date and amount of the charge, and the reason for your request.
We aim to respond to all refund requests within 3 business days. Approved refunds may take 5-10 business days to appear on your statement.
6. Changes to This Policy
Orzeh Technologies reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of any Aimly product constitutes acceptance of the updated policy.
Contact
Questions about this policy?
Reach Orzeh Technologies for billing, privacy, or legal questions related to Aimly.